start your return
We aim to process all orders within 14 working days, however in some cases this may be extended to 30 working days, due to this busy time of year.
Please contact us if you have any questions.
* Please note free UK returns are accepted from mainland UK only and exclude Northern Ireland.
what can I return
Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules. We are only able to accept returns on items - including earrings - if they are sent back unworn and in their original packaging.
However we can’t accept returns on engraved items - unless they were received faulty - as we’ve customised these pieces especially for you.
We are also unable to accept returns on items purchased from our stockists, and all purchases made will need to be returned directly to them.
We sincerely apologise if you have experienced any fault with your Missoma jewellery.
Our customer service team would be happy to assist - Please Contact Us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.
Please note, we no longer accept exchanges, including rings.
Please feel free to contact us if you have any questions.
receiving your refund
We aim to process all returned orders within 14 working days. However in some cases, due to the current global situation this time frame may be extended to 30 working days. All refunds will be credited to the original credit card.
Please note shipping costs are not refundable.
If you would like to return an item you originally bought from one of our Missoma Stockist, please return it directly to them. We cannot accept items purchased from our stockists. If you need any further information on our stockist please go to our Stockist page.
If you have any questions about your returns, please contact us and provide your order details.